Our in store service professionals often hear customers say how much they appreciate having personal, face-to-face relationships with us. This is important because customer relationships are the heart and soul of our company’s success… and is one very important reason that we do not sell by the direct “Click & Buy” method.

Face-to-face, over the phone or in-store sales are the basis of long-term customer satisfaction - period. We want to ensure that all of our customers receive the right products at the right price and the best way to do that is by knowing you, your needs and your goals. That can't be done using Click & Buy.

The changing and evolving model train technology demands that customers experience the sight and sound of their engine or rolling stock first-hand. You often need to see what your buying or find out how to wire it up. Sometimes you may need to discuss several solutions and we can help you choose which is best for your particular situation. Only then can we be sure you're getting something that belongs to your project and isn't just 'close enough'.

Feel free to give us a call or use the "Click to Order" button on any product. Then we can call you back and get your shipping information. We are deeply committed to our customers and to model railroading in general. That's why the Columbia River N Scale Club fills the entire basement of our store! Come on by or call. We'd love to hear from you.